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You are a senior colleague and a junior staff member reports a major client/patron for inappropriate sexual comments and standing too close. As a senior colleague, what would you do?
You are a senior colleague and a junior staff member reports a major client/patron for inappropriate sexual comments and standing too close. As a senior colleague, what would you do?
a) Immediately initiate steps to sever ties with the client – your staff should feel safe.
b) Thank them for telling you. Ensure they won’t have to interact with the client.
c) Talk to the client without telling them who complained. Remind them of the boundaries.
d) Nothing. Much as you would like to, you just cannot afford to upset this person.
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